Internet cut me off at 12noon on 9 Sept.
Tried again and again and again, cannot get thru. Called the technical support, they ran thru all the setting, configuration, including changing wires etc... They isolate the problems down to 3 areas...
1) Modem problem
2) Ethernet Cable problem
3) Macintosh problem
Bought a new Ethernet wire that evening, dun work.
Sunday, 10 Sept
Brought existing modem to friend's place to check connection, dun work.
Bought a new modem, dun work.
Tried the new cables, modem, and settings all over again. dun work.
Monday, 11 Sept
Brought modem down for servicing and checking. Functioning fine.
Macintosh expert suspect that it might be logic board problem(where the network part is embedded in it). If logic board have problem, changing one will cost easily S$1200 and above.
Used a Microsoft operating system laptop to test connection. cun work.
Ran thru a detail diagnose of mac and it's hardware at home...results came out that my mac is in perfect healthy condition(phew!!).
Singnet insisted that it's modem, cable or mac problem. Cannot be a line problem.
Insisted that the experts from Singnet come down to check the line and connection. They will be coming tomorrow morning....let's see what the results are...
(at this point in time, I have spoke to over 7 technical supports from Singnet, and 2 of them promise to call me back within 15mins on 9 & 10 Sept respectively, but never did.) Excellent support? You be the judge.
Photo : Dead or Alive Beach Volley Ball
1 comment:
Seeing your new entry, I thought you managed to solve the problem so I guess this was blogged from office huh.
Hope you get out of jail soon!
Post a Comment